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Major Loss

Major Loss — Impact Damage, Berkshire

Vehicle impact to a listed period wing — emergency shoring, heritage survey, structural rebuild, and specialist finishes through to final inspection.

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Claim Value
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Duration
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Trades

The Full Picture

The Challenge

A Listed Wing Struck Overnight

A vehicle left the road and struck the side wing of this Berkshire period property. Masonry collapsed, floors were compromised, and a section of the listed fabric was left structurally unsafe. The main house remained occupied; the damaged wing could not.

The insurer required careful documentation, conservation officers needed a heritage-sensitive approach, and the owners needed a contractor capable of emergency shoring as well as specialist reinstatement on a tight programme.

Our Approach

Stabilise, Survey, Rebuild with Care.

Emergency shoring made the wing safe within hours. A full heritage survey informed strip-out and structural rebuild, with like-for-like materials and specialist finishes agreed with the insurer and conservation stakeholders.

Our project lead coordinated fourteen trades across a twelve-week major loss programme — from temporary works through structural rebuild and decorative handback — returning the wing to its pre-impact character and the owners to full use of the house.

Project Timeline

Every phase managed, documented, and delivered on schedule.

Phase 01
Emergency Shoring
Temporary structural support installed within hours to stabilise the damaged wing and protect the adjoining main house.
Phase 02
Heritage Survey
Detailed survey of listed fabric, materials, and finishes to inform a conservation-led reinstatement strategy for the insurer.
Phase 03
Controlled Strip-Out
Unsafe masonry and finishes carefully removed, with salvage of reusable historic elements wherever possible.
Phase 04
Structural Rebuild
Load-bearing structure rebuilt to engineer design, integrating with the retained fabric of the listed wing.
Phase 05
Specialist Finishes
Lime plaster, joinery, and heritage-matched finishes reinstated by specialist trades to period character.
Phase 06
Final Inspection
Snagging, conservation and insurer sign-off, and formal handback of the restored wing to the owners.

Project Details

Location
Berkshire
Property Type
Listed Period Wing
Claim Value
£320,000
Project Duration
12 Weeks
★★★★★

"Seeing the wing after the impact was devastating. Capital Services shored it the same day, guided us through our insurer and the conservation requirements, and rebuilt with extraordinary care. Twelve weeks later, you would never know what had happened."

Client from Berkshire

Homeowner

Facing a Major Loss?

From emergency shoring to heritage-sensitive reinstatement, our major loss team manages complex claims end to end.