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Fire Damage

Fire Damage Recovery — Addlestone

A family home left uninhabitable after a night-time fire — made safe, stripped back to brickwork, and fully reinstated.

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The Full Picture

The Challenge

When a Family Home Is Left Uninhabitable

A fire broke out while this Addlestone family were asleep, with the family woken by the arrival of four fire engines and emergency officers at the property.

The family were unable to return home while the fire brigade remained on site. Smoke damage had affected every room, while windows had been blown out and significant damage was sustained to the roof and conservatory.

With the property uninhabitable and the full extent of the damage yet to be established, the priority was to make the property safe, understand the true scope of the loss and provide the family with a clear route back home.

Our Approach

Strip Out First. Restore Completely.

Before any strip-out commenced, a full R&D survey was undertaken to ensure the property could be safely and correctly stripped back. The entire property was then taken back to brickwork, removing the extensive fire and smoke damage and providing a clean foundation for the reinstatement.

The restoration involved a complete re-wire and replacement of all plumbing, partial roof replacement, new walls and ceilings, a new kitchen and utility room, and two new bathrooms.

The property was then fully decorated throughout, carefully bringing the home back together and restoring it from a fire-damaged shell into the loving family home it had been before the loss.

Project Timeline

Every phase managed, documented, and delivered on schedule.

Phase 01
Make-Safe & Containment
Property secured, electrics isolated, and soot migration contained to stop further contamination of unaffected rooms.
Phase 02
Fire & Smoke Investigation
Full photographic survey, cause and extent report, and schedule of works agreed with the insurer and the loss adjuster.
Phase 03
Strip-Out & Soot Clean
Damaged kitchen units, ceilings, and finishes removed. Professional soot cleaning and odour treatment across affected rooms.
Phase 04
Structural & Electrical Works
Heat-affected structure checked and made good. Full electrical testing, remedial wiring, and certification before finishes.
Phase 05
Reinstatement
New kitchen, plastering, flooring, decoration, and joinery reinstated to match pre-loss specification and insurer agreement.
Phase 06
Handback
Final snagging, client walkthrough, and formal handback with complete documentation for the homeowners and their insurer.

Project Details

Location
Addlestone, Surrey
Property Type
3-Bed Semi-Detached
Claim Value
£95,000
Project Duration
9 Weeks
★★★★★

"The fire was terrifying, but Capital Services made the recovery feel manageable. The team kept us and our insurer updated every step of the way. Nine weeks on, our kitchen looks brand new and the house finally feels like home again."

Client from Addlestone

Homeowner

Experienced Fire Damage?

Our emergency response team is available around the clock — from make-safe and soot remediation to full reinstatement.